Expectations Lead the Customer Experience

Expectations Lead the Customer Experience

“Good enough” is never enough. In today’s technology centric business environment, client expectations are constantly increasing and products and services are quickly commoditized. So how does an organization differentiate between one with true staying power, vs one experiencing continual customer attrition?  How do you avert the trap of “good enough”?  First, take the time to identify what “good enough” looks like for both parties.

Understanding the types of virtualization

Virtualization has become the cornerstone for almost all businesses today – and for good reason. It is basically a process of creating a virtual version of a physical IT device. This, in turn, enables businesses to utilize their resources more effectively, while also reducing costs that come with managing and maintaining their infrastructure.

The Importance of Disaster Recovery

Most business owners don’t normally think they will be a victim of a natural disaster…not until an unforeseen crisis happens and their company ends up suffering from thousands or millions of dollars in economic and operational losses — all because of the lack of thoughtful disaster preparedness.

Rethinking the value of social media

A lot of businesses are still mystified as how to measure just what kind of value they are truly getting from social media. Because it is a medium that is still evolving, it can be hard to understand just what works and what doesn’t when it comes to social media and measuring its value.

Boost productivity when working from home

If you think the idea of working from home sounds too good to be true, it’s not. Since the advent of the Internet, many business owners are open to the adoption of telecommuting, a strategy that allows their employees to work remotely in order to save commuting costs and time while increasing productivity.

Here’s how to block the Windows 10 upgrade

If you’ve ever been in the car with a child constantly asking, “are we there yet?” you know how annoying a repetitive question can be. Unfortunately for Windows users, Microsoft has decided to take this method of annoyance to their own customer base, constantly nagging them to upgrade.

The difference between HDD and SSD

The standard hard disk drive (HDD) has been the predominant storage device for desktop computers and laptops for a long time. But now, with the invention of solid state drive (SSD) technology, computer buyers and users now have access to the latest innovation that’s setting new trends in the storage market.