The latest addition to the Office 365 family is Bookings. This online service helps schedule appointments with businesses using software. Good ‘ol pen and paper definitely still work, but given the world’s technological advances, digital appointment management makes sense. Besides never having to pick up the phone to schedule your events ever again, here are four other reasons why you should check out Bookings:
Bid adieu to the days of scribbling on post-its and frantically going through your schedule to find out where you’re heading for lunch. Microsoft Bookings provides you with a unique webpage that is compatible on both desktops and mobile devices. Here, customers can select times and dates based on current availability -- simply enter contact information and then book it! The system fully automates the process of managing your appointments.
No more rain checks
Microsoft believes that “Businesses can avoid last-minute cancellations by controlling how much advanced notice is required to make a cancellation.” That’s why immediately after making the appointment, a confirmation email is sent to the customer along with a reminder email before the appointment time. The web page also offers a rescheduling service;simply click on the link on the confirmation email and pick a time that you’re more comfortable with.
Once completed, the booking is then synced to a centralized calendar where businesses are given the option to reschedule, cancel or re-assign the appointment to other staff members as they see fit. If you do decide to re-assign it to staff members, Bookings offers a nifty feature known as “split view.” This shows which staff members are booked at which times, and you can compare everyone’s schedules side-by-side. The appointments are synced not only to your calendar, but to the staff members’ calendars as well. Moreover, this versatile system accommodates Office 365, Outlook.com, and even Google Calendar, so users can keep whatever calendaring service they prefer
Appointment-setting might be the primary goal of Bookings, but the system can also be utilized to build a company’s customer list. Once customers input their information into the system, it automatically creates contact entries for those customers. The contact card contains personal information such as name, address, phone number, and email addresses. As companies grow, they can add more staff members as well as create additional booking pages for free. Furthermore, staff members aren’t required to have Office 365 subscriptions to be a part of the service.
Efficient tech resources aren’t enough to maintain a successful business anymore; in order to really stand out from competitors, comprehensive appointment management is required. Feel free to give us a call if you need any questions answered or issues addressed. We’re more than happy to help.